Shipping & Delivery Terms

This site is a subsidiary of SARL Négo-Agro – Econome à Légumes. All our subsidiaries share the same logistics organisation, the same packaging standards and the same commercial team. We deliver across France, Switzerland and the Schengen Europe. For any delivery outside the Schengen Europe, please contact our commercial team via the contact page of this site for a tailored quote.

Delivery methods

Parcel / courier — for small to medium-sized orders. Your plants are packed in reinforced cardboard boxes and shipped via a reliable courier service. Packaging is adapted to the nature of the plant material to ensure integrity upon arrival.

Pallet — for large volumes. Each pallet is wrapped, secured and labelled by batch. This method is recommended for large-scale plantings and grouped orders.

The transport method (standard courier or refrigerated solution) is selected based on the nature of the plant material, weather conditions and the route. Unless you provide specific instructions, the shipping method is chosen by SARL Négo-Agro in accordance with standard market practice.

The seller reserves the right to split an order into several deliveries for legitimate reasons. The customer will be informed as soon as possible.

Lead times and tracking

The delivery lead time is confirmed in your order confirmation. As a guideline, allow 10 to 15 working days — this may vary depending on the season, volume, destination and weather conditions at the time of handling and transplanting.

Any modification to your order after confirmation will result in a revised delivery lead time, which will be communicated to you as soon as possible.

Once your order has been dispatched, you will receive a tracking number to follow your shipment in real time. Our commercial team remains available for any logistics query until full receipt of your order.

For large volumes and high-demand varieties, place your order in advance to secure availability.

Transport liability

Goods are transported at the buyer's risk and expense. SARL Négo-Agro's liability ends at the point of transfer of the goods to the carrier.

In the event of non-collection within the agreed timeframe, full payment remains due. SARL Négo-Agro will make every effort to keep the plants in the best possible storage conditions, without being held liable for any resulting damage.

Upon receipt

Please inspect your parcels upon delivery. Plant conformity is assessed on the basis of overall plant health and root system quality — not on the aesthetic appearance of the foliage or minor transport breakage with no impact on establishment.

Any claim regarding quantity or quality must be submitted within 10 calendar days of receipt. Claims relating to hidden defects must be raised within 3 calendar days of their discovery, with an explicit description and supporting evidence provided by the buyer.

Quote and contact

For any quote request or order-related question, please contact our team via the contact page of this site. We will get back to you within 48 hours.

Version 1.2 — April 2026